A real inbox,
read by a real person
No ticket portal, no chatbot that offers you an article you already read. Email support and you get an answer, usually within a working day.
support@fyrewebscrapper.comRead the docs first
Most questions are answered in six short pages — especially the troubleshooting one, which covers empty columns, duplicate rows and the picker refusing to highlight.
Open the docs →Report a bug
Email support with the page URL, the tool you were using, what you expected, and what you got. A screenshot of the column preview is worth more than a paragraph of description.
Email a bug report →Refund or licence transfer
Within 30 days of purchase, ask and it is refunded. Moving an activation to a new machine is self-service on the account page, but email works too if you are locked out.
Email about a licence →Request a feature
Tell us the job you were trying to do rather than the feature you think you need. The best additions to Fyre have all come from someone describing a page that beat it.
Send a request →
What makes a bug report fast to fix
- The exact page URL, or a public page that reproduces it.
- Which extractor, and which step it failed at.
- What the column preview showed versus what you expected.
- Your Chrome version and the Fyre version from Settings.
- Whether the page needs a login to reproduce.
- Anything unusual — an iframe, a cookie wall, a virtualised list.
Stop copying tables by hand.
Install the extension, click one row, and watch the rest arrive. If it does not do what you need in the first ten minutes, you have lost nothing.